Spectra-logic NTIER700 Manuel d'utilisateur télécharger pdf (Page 25)

Important Information Accessing the Technical Support Portal

July 2012 Release Notes—Spectra nTier700 Backup and Archive Appliance

 Removingablade.ThebladesinthenTier700arenothot‐swappableor

hot‐pluggable.ContactSpectraLogicTechnicalSupport(see

ContactingSpectraLogiconpage 4)ifyouneedtoremoveablade.

 Replacingarootexpander.ThenTier700rootexpandersarenot

hot‐swappableorhot‐pluggable.Ifarootexpanderisremovedwhile

thenTier700ispoweredon,thenTier700statusinformationisno

longeravailablethroughtheBlueScalewebinterfaceandtheblade

operatorpanels.

Note: Donotremovearootexpanderunlessspecificallyinstructedto

dosobySpectraLogicTechnicalSupport.

 UsingaPS/2keyboard.OnlyUSA‐stylePS2keyboardsaresupported.

Ifusinganon‐USAtypekeyboard,youwillneedtofindtheequivalent

forsomecharacters likethebackslashorforwardslash.

 MovingorshippingthenTier700.Beforemovingorshippingthe

nTier700,removeallofthedatadrivesfromthebladesandcarefully

packthemintheiroriginalshippingboxestopreventdamagetothe

drives.

 RecyclingYournTier700.ForinformationonrecyclingyournTier700,

checktheSpectraLogicwebsiteatwww.spectralogic.com/environment.

CCESSING

THE

ECHNICAL

UPPORT

ORTAL

ThenewSpectraLogicTechnicalSupportportalliststhemostcurrent

versionoftheBlueScalefirmwareforthenTier700andprovideslinksto

tapedrivedevicedrivers,aswellasadditionalserviceandsupporttools.

Youcanalsouseittosubmitasupportticket.Youmustcreateauser

account

beforeyoucanaccesscertaininformationontheportaloruseitto

openasupportincident(ticket).

1. Ifyouhavenotyetcreatedanaccount,followthesesteps:

a. LogintothenTier700BlueScalewebinterface.

b. SelectAbouttodisplaytheBlueScaleversionandserialnumber

information.

Caution

Do not remove a blade unless specifically instructed to do so by Spectra Logic

Technical Support.

Important

The Technical Support portal currently only supports Internet Explorer versions 6.0

and above.

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Spectra-logic NTIER700 Manuel d'utilisateur Page 25